Distance Learning Computer Training Courses for Home Study

1 Session - 2 Hours of Interactive Training

Single user CD based course.

Professional results are based on high personal quality standards. After completing this group training, based on the book Quality at Work by Diane Bone & Rick Griggs, you will understand why personal quality standards are essential in the workplace. It will also enable you to establish quality guidelines, which you can develop and apply to situations on the job.

Benefits
• Create team spirit by enhancing employee skills and understanding of quality at work.
• Develop guidelines that help you measure your organization’s success and growth.
• Improve employee morale by encouraging and rewarding high quality contributions.

Session 1
Section A: Quality at Work
· Introduction
· Course Overview
· Key Fact

Section B: Quality Consciousness
· Attitude
· Communication
· Pride
· Key Fact

Section C: Quality Standards
· Shared Standards
· Q-Match
· Key Fact

Section D: The Three C’s of Quality
· Commitment
· Competence
· Communication
· Key Fact

Section E: Goal Setting
· Defining Value
· Things to Remember
· Key Fact

Section F: Perfection Standards
· The Perfection Problem
· PAS Options
· Key Fact

Section G: How To’s of Quality
· Summing Up
· Conclusion